Utvecklingen inom kontaktcenter har exploderat på sistone. Telefonväxlar har bytts ut mot integrerade kommunikationssystem och allt mer hamnar i molnet eller sköts av botar. I takt med digitaliseringen har även behoven av och kraven på företagen som levererar dessa lösningar ökat. Och detta enormt.
Teknikcheferna avslöjar – det här är deras viktigaste funktioner
Kundtjänst
Flexibilitet, skalbarhet och ”allt-i-ett-lösningar”. När kontaktcenterföretagen själva får lyfta sina främsta funktioner är dessa bland de främsta.
Här berättar Genesys, Puzzel och Artvise teknikchefer om sina systems fördelar.

Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
Techtidningen premium
Läs vidare – starta din prenumeration
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Telekom idag har kollat vilken funktion kontaktcenterföretagen själva tycker är deras viktigaste, vad kunderna vill ha – men även vad för spännande de har på gång.
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