Video som kundtjänstkanal – är kunderna och agenterna redo?

kontaktcenter Det har talats om videomöten i kundtjänsten under många år utan att tekniken riktigt har slagit igenom. Men efter coronapandemin kan läget vara ett annat. Vi har talat med Puzzel, som tagit fram en egen lösning för videokommunikation med kontaktcentret.

Video som kundtjänstkanal – är kunderna och agenterna redo?

I efterdyningarna av coronapandemin kan vi konstatera att så gott som alla har tillbringat en hel del tid i videomöten det senaste året. Och om vi ska tro kontaktcenterleverantören Puzzel så är tiden nu mogen att låta videomötet bli en naturlig del av kontaktcentret.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

– Vi har sett en stor förändring under pandemin, det är många som sitter hemma och har köpt videoutrustning. Videomöten har anammats av personer i lite högre ålder. Tidigare har den äldre generationen kanske inte haft utrustningen, eller inte känt sig bekväma med video, säger Farhad Fatemi på Puzzel.

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

Senaste artiklarna

Hämtar fler artiklar
Till startsidan
Techtidningen

Techtidningen Premium

Nyhetstjänsten för dig som jobbar med professionell kommunikation. Få nischade nyhetsbrev för ditt intresseområde och utbildnings-tv.