Kontaktcenterleverantören Genesys rullar ut ännu mer ai-kraft i sin molnbaserade plattform Genesys Cloud. Nya ai-funktioner ska ge större möjligheter att använda sig av automatisering, analysfunktioner och konversationell intelligens i kontaktcentret.
Genesys nya ai-funktioner ska stötta agenterna
kontaktcenter Genesys Cloud får tillskott i form av bland annat en ny virtuell agent och utökade möjligheter till automatisering.

Någonting är fel
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– I dagens komplexa affärsmiljö måste organisationer hitta den rätta balansen mellan användningen av ai och automatisering för att öka effektiviteten samtidigt som man håller sina kunder och anställda engagerade, säger Olivier Jouce, som är produktchef på Genesys, och fortsätter:
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
