Chattbotar och andra slags AI-tjänster används i allt större utsträckning inom kundservice, något som inte uppskattas av alla kunder. Nu har AI-jätten Nvidia, tillsammans med telekombolaget Amdocs, tagit fram ett koncept som ska göra agenterna mer mänskliga och samtidigt förmedla varumärkets identitet på ett bättre sätt.
Nvidia bygger mänskligare AI-agenter åt telekombranschen
kontaktcenter Amdocs och Nvidias kundserviceagenter kan anpassa sig till kundernas behov och samtidigt spegla varumärkets identitet.

Foto: Adobe Stock
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Tekniken, som på engelska kallas ”personality engineering” bygger på att AI-agenterna anpassas för att bli mer empatiska och bättre på att anpassa sig till kundernas behov, vilket Fierce Network rapporterar om.
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mgilhfewSZgHpn9a5kLT+LZki7Jb9e9/gSGxuanKH9sxmNA2jySxlwvj34Z3QDScDielz3SsA/e5OUBVTsE4hwtXQmeHBdROXd5NunLaVGT/i2GE9pjqvx1jw/AmEfLRQzdFSeVhc9LzVJizJ/ytQMZpLJmIxp8qeOa0sIlBbRESZveY7Ol3euSSu94mdpp8MLnxn5RgSLZD0Zc9p2jvecCA2NxhjjkyADCdYBIv0pyEzWMS7A3KKc3t2APY4wzh4InDl0cq42aVRvPizlSD8LjJcXLLE9dPXlHH27AzyoD9dMqfHu2lo7W7ooDMOKm0BtbZW8YQLyS5Toae4WzeBrGpO6w3GdQsMLzxFyYIq9Ns1PEwq4vtQANHv18GU7yQ4XY+wbw3f4vU/udR9KDIuPTLjeuwfiR9KHzD/oi8SbWvjtsR/dsgYEPBKYZjZdqY2wtbWiqs9zoCegxzKbpI+Hyg01OzbyIHM06jhdYLTdwRAJkUjDOiCsWtTXJh7HcxIZJ2MFdZq7xTJgW/3OVZcoHJJVyzvZahNY5QsNdJpkk2rHuZwP/qRf9i5yYvwneAAtQ8Rjr/gVAqJEOkY+S3hkpcCzMZ4LAhL9E5rPB/aF2DslxcTnVCmDeKZ+ze5Thck44Gy04VKKlJg7/EaLS70hVltoXC+Jw6jHyJRBdD25FOJUxyAJ/V4yffyKIm3pwuh6AOrMk9Y/mGiCHNyhsxEUjsFqnByK7PI4vuzgC20lh6TxrR2IE+87ZNDEROiwzDooLEPNE7BXwJQfBOkYkW25cdkclXEYF/XA7mgqixgpB+2zKeLcPNniVXn4Nx0YkOvrnK9HxRXiB7xhGCvWsKNpE0Wn3QpfmkyVytdY+//YrpKFXf4QeBI5nElVwDdH2nRiZ5VJ1JgzUQebg+rH/90G45P3b0Oz683+/n0/ofIn02teilpP0PmXPc4s0U/FXPP0vrMz8u8+7ceItVfOitudAkVASXMwsbwNRjNPDpxLLssTvIzNgE7I+4btQB5su5+A0z6do3o3oCNBDkKOj1oeoxYTJIolCpYnAx+CvoBIsC0/HTOtxancrftP2M1RVYjpz57BJO/Wy2F1iHkC3vV2QzFBWr451BpoDF2iyxqv0pNelG98+/X+Nshp4+DECp+GrBQmPhqMqdZW8xz6RbgSjKes2xwPlU0J4zTq8L8CBCY1A+YriAF32woMyiDNcyU62Ey43A7XgIHvCo+2UlN4hBcKatcih2Ih5InvIS8kIGXVKQhdoJ5N6PEY5Ln2HczudB3TRHcnyaipXeT256zFk56ztYec0gfWL6/8DrWDnYFtWdlsGWde06rQqXO8EAdssbp55qthBUARscHrWfwDNvh7622CSUigYmOq7AHH8pdTh/B1RiPNgD1/O/CktqanrohanskbVR9vJJE3Wg6pyjOsT3ojV6xL4=
