Clas Ohlsons digitalchef: Det här är viktigast i kundtjänsten just nu

kontaktcenter Svenska butikskedjan var tidigt ute med videomöten i kundtjänsten men är mer avvaktande när det gäller chattbotar.

Clas Ohlsons digitalchef: Det här är viktigast i kundtjänsten just nu

Butikskedjan Clas Ohlson har i likhet med många andra upplevt en tydlig pandemieffekt det senaste året. När samhället stängde ner och besöken i fysiska butiker minskade såg man en enorm ökning i digitala försäljningskanaler och av antalet ärenden i kontaktcentret.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Clas Ohlson var tidigt ute med videomöten i kundtjänsten, något man hunnit experimentera med en hel del och dragit lärdomar av.

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