Kommunala kontaktcenter ökar takten i sin digitalisering

kontaktcenter Nya e-tjänster och möjligheten att ta över fler uppdrag. Det är högt prioriterade områden när kommunerna utvecklar sina kontaktcenter enligt Millwaters senaste undersökning.

Kommunala kontaktcenter ökar takten i sin digitalisering

För fjärde året i rad har företaget Millwater låtit genomföra en enkätundersökning för att undersöka hur svenska kommuners kontaktcenter utvecklas. I år lyckades man locka 91 deltagare, vilket är något färre än i fjol, och syftet är att ge en bild av utvecklingen inom kommunernas medborgarservice med särskilt fokus på kontaktcenter.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Av rapporten ”Insikt Medborgarservice 2024” framgår det att 2018 var ett rekordår för antalet nystartade kontaktcenter. Elva av de kommuner som deltagit i undersökningen uppger att det var då man drog igång verksamheten, men redan 2007 etablerades de två första kontaktcentren.

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