För fjärde året i rad har företaget Millwater låtit genomföra en enkätundersökning för att undersöka hur svenska kommuners kontaktcenter utvecklas. I år lyckades man locka 91 deltagare, vilket är något färre än i fjol, och syftet är att ge en bild av utvecklingen inom kommunernas medborgarservice med särskilt fokus på kontaktcenter.
Kommunala kontaktcenter ökar takten i sin digitalisering
kontaktcenter Nya e-tjänster och möjligheten att ta över fler uppdrag. Det är högt prioriterade områden när kommunerna utvecklar sina kontaktcenter enligt Millwaters senaste undersökning.

Någonting är fel
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Av rapporten ”Insikt Medborgarservice 2024” framgår det att 2018 var ett rekordår för antalet nystartade kontaktcenter. Elva av de kommuner som deltagit i undersökningen uppger att det var då man drog igång verksamheten, men redan 2007 etablerades de två första kontaktcentren.
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
