Så här i början av året brukar det vara populärt att prata om vilka trender som kommer att vara tongivande och 2026 verkar inte vara något undantag. CX Today har träffat Thor Mitskog, vd på Cyber Acoustics, och bett honom lyfta fem trender som väntas forma det kommande CX-året.
Här är 5 trender som formar kundmötet 2026
kontaktcenter Realtidsstöd till agenter och ökad medvetenhet om säkerhetsstrategier i molnet. Det är några av trenderna som kommer att forma det moderna kundmötet under det kommande året enligt Cyber Acoustics vd.

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Det råder inga tvivel om att AI-tekniken, och hur den kan användas i kundmötet, är en av de viktigaste trenderna även framöver, men det finns också viktiga aspekter när det gäller molnekosystemet och hur man på bästa sätt kan stötta de kundservicemedarbetare som befinner sig i en allt mer komplex arbetsmiljö.
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
