Videojätten Zoom går in på kontaktcentermarknaden

kontaktcenter Zoom Contact Center samlar kundkommunikation med företagets interna kommunikation i en och samma plattform.

Videojätten Zoom går in på kontaktcentermarknaden

Under coronapandemin exploderade intresset för Zoom och deras mjukvara för videomöten, men mjukvarutillverkaren har siktet högre inställt än så. Under det senaste året har man byggt ut mjukvaran med nya funktioner som gör den till en komplett kommunikationsplattform.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Nu utökar man satsningen ytterligare genom att lägga till kontaktcenterfunktionalitet, något som ska göra det möjligt att hantera kundkommunikation såväl som företagets interna kommunikation i en och samma plattform. Zoom kan bland annat hantera kanalerna telefoni, chatt och video.

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