Genesys på uppköpsrunda – ska göra kontaktcentret mer empatiskt

kontaktcenter Förvärvet av Pointillist och Exceed.ai ska ge ökad insikt i vad kunden tycker och tänker.

Genesys på uppköpsrunda – ska göra kontaktcentret mer empatiskt

Det digitala kundmötet hamnade i fokus under coronapandemin och nu förvärvar kontaktcenterleverantören Genesys de två företagen Pointillist och Exceed.ai med avsikten att skapa empati i dialogen med kunderna.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Parterna vill inte berätta hur stor köpeskillingen är, men man räknar med att slutföra transaktionerna före årsskiftet.

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