SJ outsourcade hela sin kundservice – här är lärdomarna

kontaktcenter Tågjätten lämnade föråldrad teknikplattform bakom sig och lät medarbetarna gå över till outsourcingpartnern Webhelp.

SJ outsourcade hela sin kundservice – här är lärdomarna

För tre år sedan valde SJ att helt outsourca sitt kontaktcenter. Man hade vid den tiden ett eget kundservicecenter i Ånge och valde att låta samtliga medarbetare gå över till outsourcingpartnern Webhelp Nordic. I dag bedrivs kundserviceverksamheten från Ånge och Östersund, helt i Webhelps regi.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

– Vi hade medarbetarna och ledarna, hela den kompetensen, men saknade tekniken, processerna och strukturen, förklarar Erik Erlandsson på SJ.

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

Senaste artiklarna

Hämtar fler artiklar
Till startsidan
Techtidningen

Techtidningen Premium

Nyhetstjänsten för dig som jobbar med professionell kommunikation. Få nischade nyhetsbrev för ditt intresseområde och utbildnings-tv.