Många organisationer väljer att samarbeta med en outsourcingpartner när det gäller kundservice, men det är viktigt att slå fast varför man vill ta steget och att man ställer rätt frågor innan man skriver under ett avtal.
Outsourcing av kontaktcentret – det här bör du tänka på
kontaktcenter Tekniken är inte den stora utmaningen, det är att få er outsourcingpartner att förstå er företagskultur. Det säger Cecilia Johansen, konsult och tidigare kundservicechef med bred erfarenhet av outsourcing.

Någonting är fel
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– Ni ska se det som ett partnerskap där både din organisation och outsourcingpartnern får ut något av samarbetet, säger Cecilia Johansen, som nyligen började som konsult på Redway efter att ha lett kundserviceorganisationer inom bland annat Bankgirot och Statoil.
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
