Många organisationer väljer att samarbeta med en outsourcingpartner när det gäller kundservice, men det är viktigt att slå fast varför man vill ta steget och att man ställer rätt frågor innan man skriver under ett avtal.
Outsourcing av kontaktcentret – det här bör du tänka på
kontaktcenter Tekniken är inte den stora utmaningen, det är att få er outsourcingpartner att förstå er företagskultur. Det säger Cecilia Johansen, konsult och tidigare kundservicechef med bred erfarenhet av outsourcing.

Någonting är fel
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– Ni ska se det som ett partnerskap där både din organisation och outsourcingpartnern får ut något av samarbetet, säger Cecilia Johansen, som nyligen började som konsult på Redway efter att ha lett kundserviceorganisationer inom bland annat Bankgirot och Statoil.
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
