David Scharfstein, affärsutvecklare på Brilliant, är sist ut i raden av Telekom idags trendspanare. Tidigare har vi bett Erik Lindström, kundservicechef på Telia, Lina Bjelkmar, vd på Indicate me, och cx-experten Helen Rigamonti berätta om sina förväntningar på kundserviceåret 2024.
David Scharfstein: ”Omfamna ny teknik utan att tappa fokus på medarbetare och kunder”
kontaktcenter Kundservice måste spela en central roll och vara hjärtat i organisationen, samtidigt som vi satsar mer på utbildning och bättre arbetsvillkor. Det konstaterar David Scharfstein på Brilliant i sin trendspaning.

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7VR5FysFK3bwiFRw7S2g1aLMQHjAKtiMpdono1ofh6PB9lFiRwRrA2cWlCBJiM11qHDhQ63SVtPvUCFSnFbR+F0VeZLVE+p2r0uVqL+QhfXuAKgzBXkEgICcgiMcnK/ju9TQX+cutkg44v+c8a9+7GFzGjdrR0QBQWPfp0dVWCWfeBnScgiNPGNSVKBuGYMqDlSDLO/s9daRKiRwskyM3vGL5nTB2UxNhWvEZQw1qJ84q/uPxdjpLLXkGKXKUBnuUy8fmCsbYgezyivmv0/2yJ/qHn38SQkj5QsRCcX/3s819NlFVijpgPGNBw5YhkN9o6RTU2SwNWceSkrXM9+d/krrVOAm4nkamoI=
