Undersökningen, som genomförts av SAS Institute och MIT SMR Connections, lyfter fram tre faktorer för att lyckas skapa bra kundupplevelser:
AI och dataanalys avgörande för bra kundupplevelser
kontaktcenter En ny undersökning visar på stora skillnader i resultat mellan företag vad gäller kundupplevelser. Undersökningen, som omfattar 2 670 deltagare i chefspositioner från hela världen, visar tydligt på behovet av dataanalys och AI för att lyckas med kundupplevelser.

Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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● Hantera kundupplevelser i korsfunktionella team som främjar samarbete mellan olika avdelningar i ett företag.
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
