AI och dataanalys avgörande för bra kundupplevelser

kontaktcenter En ny undersökning visar på stora skillnader i resultat mellan företag vad gäller kundupplevelser. Undersökningen, som omfattar 2 670 deltagare i chefspositioner från hela världen, visar tydligt på behovet av dataanalys och AI för att lyckas med kundupplevelser.

AI och dataanalys avgörande för bra kundupplevelser

Undersökningen, som genomförts av SAS Institute och MIT SMR Connections, lyfter fram tre faktorer för att lyckas skapa bra kundupplevelser:

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

● Hantera kundupplevelser i korsfunktionella team som främjar samarbete mellan olika avdelningar i ett företag.

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