Fonus-chefen om knepen bakom höga kundnöjdheten

kontaktcenter Fonus är landets största begravningsentreprenör med byråer utspridda över hela Sverige och nästan 1000 anställda. Vi reder ut hur de säkrar kundfokuset i hela organisationen – en begravning i taget.

Fonus-chefen om knepen bakom höga kundnöjdheten
Ola Särnholm, distriktschef på Fonus

Fonus har en lång lista ingredienser till framgångsreceptet bakom kundnöjdheten men den främsta är:

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

– Att vi har ordning och reda, berättar distriktschef på Fonus, Ola Särnholm.

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