Helen Rigamonti är cx-expert och lärare. I februari släpper hon boken ”Customer experience management på svenska – att systematiskt leverera rätt kundupplevelse”. Telekom idag bad henne att trendspana inför kundserviceåret 2024.
Helen Rigamonti: ”Kundservice kommer att värderas som en strategisk tillgång”
kontaktcenter Kunderna fortsätter att ställa allt högre krav på kundservice samtidigt som många brottas med föråldrade system och begränsade resurser. Det säger cx-experten Helen Rigamonti i sin trendspaning inför 2024.

Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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Hur är läget i kundservice i Sverige just nu?
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
