Vilka är de viktigaste faktorerna om man vill lyckas i kundmötet i framtiden? Svenska konsultföretaget Absfront, som är specialiserat på kundresor och kundmötet, har tagit reda på det i en färsk undersökning kallad Contact Center Report 2025, där man har kartlagt ett antal svenska företag och organisationer.
Undersökning: Modern teknik ett måste för att lyckas med kundmötet
kontaktcenter Företaget Absfront har kartlagt trenderna som formar framtidens kontaktcenter i en färsk rapport. Enligt vd:n Sebastian Merlöv har många aktörer misslyckats med att ta fram en grundläggande kontaktcenterstrategi.

Någonting är fel
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Visst har det talats om självservice, chattbotar och AI-teknik i många år i kontaktcentersammanhang, men enligt Absfront-rapporten har vi bara sett början av en revolution där automatisering, integration och AI-teknik lyfts som helt avgörande faktorer för de aktörer som vill nå framgång i framtiden.
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
