Som vd på Indicate me är Lina Bjelkmar expert på att få medarbetarna i kontaktcentret att trivas och utvecklas genom självledarskap. Och hon vittnar om att en av de viktigaste trenderna för kundmötet just nu handlar om att medarbetarnas välmående har hamnat i fokus på ett helt annat sätt de senaste åren.
Lina Bjelkmar: Här är de viktigaste trenderna för kundmötet just nu
kontaktcenter Större fokus på medarbetarnas välmående och arbetsverktyg samt ökad förståelse för hur avgörande kundmötet är för företagets framgångar. Det är två trender som Lina Bjelkmar på Indicate me lyfter fram.

Foto: Anna Roström
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– Många har förstått att man verkligen måste satsa på medarbetarna och det pratas mycket mer om välmåendet och engagemanget hos medarbetarna än vad man gjort tidigare. Medarbetarna har också fått ett större mandat att ge individanpassad service snarare än att följa ett manus.
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