Så lyckas du med moderna röstbotar: ”En röstbot är inte bara en talande chattbot”

kontaktcenter En modern röstbot erbjuder helt andra möjligheter än en chattbot och tekniken går snabbt framåt. Men det gäller att skräddarsy dialogen och träna upp boten fortlöpande om man vill uppnå riktigt goda resultat enligt Cecilia Drott Kisch på Voice Provider.

Så lyckas du med moderna röstbotar: ”En röstbot är inte bara en talande chattbot”

Det finns flera vägar att gå om man vill öka graden av automatisering och självservice i sitt kontaktcenter – en av de vanligaste är att man använder sig av en chattbot eller röstbot som möter kunderna istället för en mänsklig kundservicemedarbetare.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Medan chattbotarna är specialiserade på skriven text kan röstbotar agera i telefonikanalen och besvara inkommande samtal på samma sätt som mänskliga medarbetare. Även om de första röstbotarna hade sina begränsningar så har teknikutvecklingen gått fort under de senaste åren, och dagens röstbotar öppnar för helt nya möjligheter, samtidigt som de inte alls har särskilt mycket gemensamt med vanliga chattbotar.

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