Så lyckas du med moderna röstbotar: ”En röstbot är inte bara en talande chattbot”

kontaktcenter En modern röstbot erbjuder helt andra möjligheter än en chattbot och tekniken går snabbt framåt. Men det gäller att skräddarsy dialogen och träna upp boten fortlöpande om man vill uppnå riktigt goda resultat enligt Cecilia Drott Kisch på Voice Provider.

Så lyckas du med moderna röstbotar: ”En röstbot är inte bara en talande chattbot”

Det finns flera vägar att gå om man vill öka graden av automatisering och självservice i sitt kontaktcenter – en av de vanligaste är att man använder sig av en chattbot eller röstbot som möter kunderna istället för en mänsklig kundservicemedarbetare.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Medan chattbotarna är specialiserade på skriven text kan röstbotar agera i telefonikanalen och besvara inkommande samtal på samma sätt som mänskliga medarbetare. Även om de första röstbotarna hade sina begränsningar så har teknikutvecklingen gått fort under de senaste åren, och dagens röstbotar öppnar för helt nya möjligheter, samtidigt som de inte alls har särskilt mycket gemensamt med vanliga chattbotar.

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