Så går operatörens arbete mot nollvisionen: ”Vår ambition ligger fast”

branschen För drygt två år sedan skrev Techtidningen om Hallon och Billograms gemensamma AI-arbete. Målet då var att undersöka hur AI kunde användas för att öka kundnöjdheten och minska deras skuldsättning. Techtidningen har pratat med Solomon Seyoum, Credit and Collection Manager på Hallon, för att se hur arbetet har gått för operatören.

Så går operatörens arbete mot nollvisionen: ”Vår ambition ligger fast”
Solomon Seyoum / Foto: Pressbild & Adobe Stock

När Hallon och Billogram inledde sitt gemensamma experiment var ambitionen hög. Genom att kombinera AI med datadriven analys ville man undersöka hur betalningspåminnelser kunde utformas för att minska skuldsättning och öka kundnöjdhet.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Hypotesen då var att majoriteten av alla inkassoärenden var ”onödiga” och kunde undvikas. Detta visade sig stämma.

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