Så vill Polisen minska sårbarheten i sitt kontaktcenter

ORGANISERING Ojämna inflöden och hård konkurrens om personal pressar kontaktcenter – även i offentlig sektor. I Region Nord testar Polisen nu en modell där medarbetare växlar mellan två verksamheter för att jämna ut belastningen och minska sårbarheten.

Så vill Polisen minska sårbarheten i sitt kontaktcenter
Kenneth Bergquist, chef operativ enhet i Region Nord. Foto: Adobe stock & Polisen.

Polisens kontaktcenter, PKC, är en central del av myndighetens verksamhet. Hit går samtal till 114 14 och här registreras en stor andel av alla polisanmälningar. Inflödet varierar dock kraftigt över året, med tydliga toppar och dalar.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Samtidigt är arbetsmarknaden i delar av norra Sverige mycket ansträngd. På orter som Kiruna, Luleå och Boden är arbetslösheten låg och bostadsbristen stor – något som gjort rekrytering och bemanning till en växande utmaning.

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