Bemanningsplanering kan vara en utmaning i vilken bransch som helst, men i kontaktcentret är det extra knepigt. Ingen dag är den andra lik och det finns yttre faktorer som påverkar belastningen och som inget prognosverktyg i världen kan fånga upp.
Så får du ut maximalt av wfm-verktygen
kontaktcenter Verktygen som hjälper dig att optimera bemanningen blir allt mer avancerade. Så här använder du dem på rätt sätt för att höja effektiviteten och få nöjdare medarbetare i kontaktcentret.

Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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Som tur är finns det kraftfulla wfm-verktyg (work force management) i form av mjukvara som tagits fram just för att hjälpa dig att planera bemanningen. Här finns allt från grundläggande funktionalitet till kompletta mjukvaruplattformar med funktioner för kvalitetskontroll, hantering av utbildning och även gamification. De mest avancerade verktygen kallas i dag för wem-verktyg: workforce engagement management.
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
