Borås är senast ut i raden av svenska kommuner som använder sig av en digital medarbetare i form av en chattbot på sin webbplats. Chattboten har fått namnet ”HjälpSam” och finns tillgänglig dygnet runt för att besvara medborgarnas frågor.
Borås får ny chattbot: ”arbetet fortsätter även efter lanseringen”
kontaktcenter Efter sex månaders förarbete har Borås Stad lanserat en chattbot som ska svara på medborgarnas frågor.

Någonting är fel
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Teknikplattformen kommer från Hello Ebbot och Telekom idag passade på att ställa några frågor till Julia Karlsson, webbstrateg på Borås stad, som har varit ansvarig för införandet av chattboten.
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