Borås får ny chattbot: ”arbetet fortsätter även efter lanseringen”

kontaktcenter Efter sex månaders förarbete har Borås Stad lanserat en chattbot som ska svara på medborgarnas frågor.

Borås får ny chattbot: ”arbetet fortsätter även efter lanseringen”

Borås är senast ut i raden av svenska kommuner som använder sig av en digital medarbetare i form av en chattbot på sin webbplats. Chattboten har fått namnet ”HjälpSam” och finns tillgänglig dygnet runt för att besvara medborgarnas frågor.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Teknikplattformen kommer från Hello Ebbot och Telekom idag passade på att ställa några frågor till Julia Karlsson, webbstrateg på Borås stad, som har varit ansvarig för införandet av chattboten.

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