Borås är senast ut i raden av svenska kommuner som använder sig av en digital medarbetare i form av en chattbot på sin webbplats. Chattboten har fått namnet ”HjälpSam” och finns tillgänglig dygnet runt för att besvara medborgarnas frågor.
Borås får ny chattbot: ”arbetet fortsätter även efter lanseringen”
kontaktcenter Efter sex månaders förarbete har Borås Stad lanserat en chattbot som ska svara på medborgarnas frågor.

Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
Techtidningen premium
Läs vidare – starta din prenumeration
Redan prenumerant? Logga in och läs vidare.
Teknikplattformen kommer från Hello Ebbot och Telekom idag passade på att ställa några frågor till Julia Karlsson, webbstrateg på Borås stad, som har varit ansvarig för införandet av chattboten.
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
