Pensionsmyndigheten har en komplex produktportfölj och en minst sagt bred målgrupp – alla som bor i Sverige kommer förr eller senare i kontakt med myndighetens verksamhet. Man måste därför kunna kommunicera med många olika slags människor, i varierande åldrar, med olika kunskapsnivåer samt med olika önskemål om hur kundmötet ska vara utformat.
Därför gör Pensionsmyndigheten om kundmötet från grunden
kontaktcenter För några år sedan började Pensionsmyndigheten genomföra en radikal förändring av kundmötet för att bli bättre på att lösa kundärenden i första kontakten, något som gett flera positiva effekter.

Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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Myndighetens uppdrag består av två delar – dels det administrativa uppdraget där man fövaltar pensionskapital och betalar ut pensioner och andra slags ersättningar och dels ett informationsuppdrag. Det sistnämnda innebär bland annat att man ska upplysa medborgarna om vilka parametrar som påverkar pensionen.
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
