I samband med Zoomtopia 2024 passade mjukvarutillverkaren Zoom på att lansera ett flertal nyheter, bland annat nya kontaktcenterfunktioner som baseras på generativ artificiell intelligens.
Zooms kontaktcenter får nya ai-krafter
kontaktcenter Förbättrade virtuella agenter och nya funktioner som bygger på generativ ai fanns bland nyheterna när Zoom bjöd in till Zoomtopia 2024.

Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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Man visade också upp nya virtuella agenter med avancerad funktionalitet, samtidigt som man utlovade att dagens Zoom-chattbotar ska kompletteras med röstbotar.
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