Nu AI-analyserar Landskrona alla telefonsamtal: ”Kontaktcenter blir en naturlig utvecklingsmotor”

kontaktcenter Kortare kötider och minskad stress bland medarbetarna i kontaktcentret. Det är några av de positiva sidoeffekterna när Landskrona stad började AI-analysera telefonikanalen. Men målet är att effektivisera hela den kommunala organisationen enligt kontaktcenterchefen Rickard Henningsson.

Nu AI-analyserar Landskrona alla telefonsamtal: ”Kontaktcenter blir en naturlig utvecklingsmotor”

Efter en lång planeringsfas drog Landskrona stads kontaktcenter igång AI-analys av inkommande telefonisamtal i början av december förra året. Tanken är att projektet ska löpa under ett år och sedan utvärderas, berättar Rickard Henningsson som är chef för Landskrona stads kontaktcenter.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Under det första året är det endast telefonikanalen som spelas in och AI-analyseras, men eftersom den utgör så mycket som 75 procent av alla ärenden så räcker underlaget gott och väl till för att driva på förändringsarbetet och i slutändan höja servicenivån för medborgarna i Landskrona.

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