SKI beskriver det sviktande resultatet som en “tydlig nedgång” vad gäller såväl privat- som företagskunder. Branschsnittet för kundnöjdhetsbetyg landar på 66,5 och det kan delvis bero på att kunderna har blivit mer medvetna. Dessutom visar årets undersökning att kundernas fokus inte längre bara ligger på teknisk kvalitet. Det handlar istället numera om hela upplevelsen, allt från priser till personlig kontakt.
Mobiloperatörerna tappar i kundnöjdhet under 2025
kontaktcenter Resultatet som presenteras i 2025 års rapport från SKI, Svenskt kvalitetsindex, visar att kunderna är mindre nöjda än för ett år sedan – och att privat- och företagskunder föredrar olika operatörer.

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De två vinnarna vad gäller kundnöjdhet hos privatkunder är Vimla och Fello. Operatörerna var ensamma med att erhålla betyg över 80. Det är markant högre än snittet, som för privatkunder landade på 65,8.
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