I januari samlades över 3000 beslutsfattare från hela världen i Davos för den årliga World Economic Forum-konferensen och enligt kontaktcenterleverantören Genesys, som fanns på plats i Schweiz, stod det klart att AI nu har lämnat hypefasen. Fokus flyttas allt mer till genomförande, tillit och hur tekniken på allvar kan omforma din verksamhet och kundupplevelsen.
Genesys: Här är AI-insikterna från World Economic Forum
AI Säker och konkret tillämpning av AI-tekniken har hamnat i fokus enligt kontaktcenterleverantören Genesys som var på plats i schweiziska Davos i januari.

Foto: World Economic Forum
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Årets tema för World Economic Forum var ”A Spirit of Dialogue”. I en tid som kännetecknas av geopolitisk osäkerhet och snabb teknikutveckling kretsade många samtal kring sådant som samarbete, ansvarsfull innovation och hur organisationer kan bygga motståndskraftig tillväxt. I centrum stod AI som konkret kraft som redan nu omformar hur företag agerar och konkurrerar.
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
