Efter en lång planeringsfas drog Landskrona stads kontaktcenter igång AI-analys av inkommande telefonisamtal i början av december förra året. Tanken är att projektet ska löpa under ett år och sedan utvärderas, berättar Rickard Henningsson som är chef för Landskrona stads kontaktcenter.
Nu AI-analyserar Landskrona alla telefonsamtal: ”Kontaktcenter blir en naturlig utvecklingsmotor”
kontaktcenter Kortare kötider och minskad stress bland medarbetarna i kontaktcentret. Det är några av de positiva sidoeffekterna när Landskrona stad började AI-analysera telefonikanalen. Men målet är att effektivisera hela den kommunala organisationen enligt kontaktcenterchefen Rickard Henningsson.

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Under det första året är det endast telefonikanalen som spelas in och AI-analyseras, men eftersom den utgör så mycket som 75 procent av alla ärenden så räcker underlaget gott och väl till för att driva på förändringsarbetet och i slutändan höja servicenivån för medborgarna i Landskrona.
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
