Efter en lång planeringsfas drog Landskrona stads kontaktcenter igång AI-analys av inkommande telefonisamtal i början av december förra året. Tanken är att projektet ska löpa under ett år och sedan utvärderas, berättar Rickard Henningsson som är chef för Landskrona stads kontaktcenter.
Nu AI-analyserar Landskrona alla telefonsamtal: ”Kontaktcenter blir en naturlig utvecklingsmotor”
kontaktcenter Kortare kötider och minskad stress bland medarbetarna i kontaktcentret. Det är några av de positiva sidoeffekterna när Landskrona stad började AI-analysera telefonikanalen. Men målet är att effektivisera hela den kommunala organisationen enligt kontaktcenterchefen Rickard Henningsson.

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Under det första året är det endast telefonikanalen som spelas in och AI-analyseras, men eftersom den utgör så mycket som 75 procent av alla ärenden så räcker underlaget gott och väl till för att driva på förändringsarbetet och i slutändan höja servicenivån för medborgarna i Landskrona.
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