Efter en lång planeringsfas drog Landskrona stads kontaktcenter igång AI-analys av inkommande telefonisamtal i början av december förra året. Tanken är att projektet ska löpa under ett år och sedan utvärderas, berättar Rickard Henningsson som är chef för Landskrona stads kontaktcenter.
Nu AI-analyserar Landskrona alla telefonsamtal: ”Kontaktcenter blir en naturlig utvecklingsmotor”
kontaktcenter Kortare kötider och minskad stress bland medarbetarna i kontaktcentret. Det är några av de positiva sidoeffekterna när Landskrona stad började AI-analysera telefonikanalen. Men målet är att effektivisera hela den kommunala organisationen enligt kontaktcenterchefen Rickard Henningsson.

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Under det första året är det endast telefonikanalen som spelas in och AI-analyseras, men eftersom den utgör så mycket som 75 procent av alla ärenden så räcker underlaget gott och väl till för att driva på förändringsarbetet och i slutändan höja servicenivån för medborgarna i Landskrona.
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
