Att kombinera stora ärendemängder, flera uppdragsgivare och höga kvalitetskrav ställer krav på mer än traditionell schemaläggning. På Dynava är styrningen organiserad kring uppdragsteam, strukturerad coaching och en modell byggd för flexibilitet.
Coachande ledarskap, AI-stöd och flexibilitet – så styr Dynava stora kunduppdrag
ORGANISATION Flexibilitet i kundservice handlar inte enbart om bemanning. På Dynava bygger modellen på tydliga uppdragsteam, kompetensbredd och AI-stöd. Målet är att upprätthålla kvalitet även när volymerna varierar kraftigt.

Anders Larsson, operativ specialist på Dynava. Foto: Pressbild & Adobe stock.
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– Strukturen måste hålla även när inflödet varierar kraftigt, säger Anders Larsson, operativ specialist på Dynava.
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
