Vi alla har varit där – man står och stampar på samma fläck i hopp om att telefonkön ska röra på sig. Ibland tar det flera timmar tills man … inte får den hjälp man behöver.
Efter Konsumentverkets kritik – så vill operatörerna lyfta kundservice
kontaktcenter
Enligt en ny rapport från Konsumentverket är konsumenter mest missnöjda med telekomsektorns kundtjänst. Vi pratar med operatörer och telekomexperter om vilka åtgärder som måste vidtas.

Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
Techtidningen premium
Läs vidare – starta din prenumeration
Redan prenumerant? Logga in och läs vidare.
I en undersökning som genomförts av Konsumentverket framkommer det att hela 68 procent av de tillfrågade konsumenterna är missnöjda med kontakten de haft med ett företags kundtjänst. Extra dåligt till ligger telekombranschen.
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
