Vilka är de viktigaste egenskaperna som en kontaktcenterchef / kundservicechef måste ha i dag? Telekom idag ställde frågan till en rad experter på området och fick en hel del bra svar.
Här är egenskaperna som varje kontaktcenterchef bör ha
kontaktcenter Ett kontaktcenter är en komplex verksamhet som ständigt måste utvecklas. Här är egenskaperna som får dig att lyckas som ledare.

Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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Elin Trapp, kundservicechef på e-handlaren Lyko:
– Förståelse för vad som är viktigast för kunden: kundfokus. I allt vi gör så gör vi det för kunden. Det är lätt att glömma det i allt mätande. Ibland kan vi inte styra teamet hårt på siffror, då glömmer vi av själva hjärtat i vårt arbete. Vissa saker måste få ta tid och kosta en extra slant. På lång sikt kommer det löna sig för företaget.
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
