Telekom idag har tidigare skrivit om att detaljhandlaren Kjell & Co, som erbjuder allehanda teknikprylar, ligger långt fram i sin användning av digitala kommunikationslösningar. Man har bland annat använt sig av Microsoft Teams sedan 2017.
Kjell & Co:s teknikchef om videomöten: ”Kunderna är ofta positivt överraskade”
kontaktcenter Butikskedjan Kjell & Co var tidigt ute med att erbjuda videomöten i kundservice. Vi frågade Martin Knutson, teknisk chef, vilka lärdomarna är och hur kunderna har reagerat.

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Kjell & Co var även tidigt ute med att möta kunderna i videomöten. Vi ställde några frågor till Martin Knutson, som är teknisk chef på företaget.
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
