Avsaknaden av utbildningsmaterial på svenska, och som är anpassat efter svenska förhållande, gjorde att cx-experten Helen Rigamonti bestämde sig för att skriva en egen bok. Boken, som har titeln Customer experience management på svenska, gavs nyligen ut av Studentlitteratur.
Hon har skrivit en svensk cx-bibel
kontaktcenter Från psykologi till lagstiftning via design av kundresan – Helen Rigamontis nya bok täcker det mesta du behöver känna till om du jobbar med kundmötet.

Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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
