Kontaktcentercheferna: Det här är våra största utmaningar just nu

kontaktcenter AI-tekniken bjuder på många möjligheter inom kundservice, men den kommer också med utmaningar. Det visar en enkätundersökning som Techtidningen gjort bland några svenska kundservice- och kontaktcenterchefer.

Kontaktcentercheferna: Det här är våra största utmaningar just nu

När Techtidningen arrangerade konferensen Connect25 Contact Center den 22 oktober passade vi på att fråga ett antal kontaktcenter- och kundservicechefer om deras största utmaningar just nu. Nedan är några av de svar vi fick.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Vilka är dina största utmaningar som kundservice-/kontaktcenterchef just nu?

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

Senaste artiklarna

Hämtar fler artiklar
Till startsidan
Techtidningen

Techtidningen Premium

Nyhetstjänsten för dig som jobbar med professionell kommunikation. Få nischade nyhetsbrev för ditt intresseområde och utbildnings-tv.