Bemanningsplanering kan vara en utmaning i vilken bransch som helst, men i kontaktcentret är det extra knepigt. Ingen dag är den andra lik och det finns yttre faktorer som påverkar belastningen och som inget prognosverktyg i världen kan fånga upp.
Så får du ut maximalt av wfm-verktygen
kontaktcenter Verktygen som hjälper dig att optimera bemanningen blir allt mer avancerade. Så här använder du dem på rätt sätt för att höja effektiviteten och få nöjdare medarbetare i kontaktcentret.

Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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Som tur är finns det kraftfulla wfm-verktyg (work force management) i form av mjukvara som tagits fram just för att hjälpa dig att planera bemanningen. Här finns allt från grundläggande funktionalitet till kompletta mjukvaruplattformar med funktioner för kvalitetskontroll, hantering av utbildning och även gamification. De mest avancerade verktygen kallas i dag för wem-verktyg: workforce engagement management.
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
