Så många som 80 procent av företagen har börjat eller tänker börja använda sig av konversationsbaserad kommunikation i kontakten med kunderna. Det framgår av en undersökning som meddelandejätten Sinch låtit analysföretaget IDC genomföra.
80 procent av företagen vill konversera med kunden
kundmötet Rekordstort intresse för konversationsbaserad kommunikation enligt Sinch.

Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
Techtidningen premium
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Att kommunikationen är konversationsbaserad innebär att kunden kan föra en dialog med företaget, där kontexten hela tiden finns tillgänglig även om man växlar mellan olika digitala kanaler. De flesta kunder använder sig av tre olika kanaler enligt undersökningen.
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
