Artificiell intelligens är ingen nyhet i kontaktcentervärlden, men när ChatGPT lanserades i slutet av förra året började alla prata om generativ ai – både leverantörer och de som använder plattformarna i sitt dagliga arbete.
Genesys om ChatGPT: ”Generativ ai är redan standard i vår plattform”
kontaktcenter Kontaktcenterleverantören Genesys ser att intresset för generativ ai växer snabbt och erbjuder redan integration med flera olika lösningar för den omtalade tekniken.

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Vi ställde några frågor till Joakim Skalberg, produktspecialist på Genesys i Sverige, om hur den amerikanska leverantören ser på utvecklingen på ai-området.
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