State of Contact Centres 2026 är den senaste utgåvan av kontaktcenterleverantören Puzzels årliga enkätundersökning som i år har besvarats av drygt 1500 kontaktcenterchefer och CX-proffs i Europa.
Puzzel: Allt svårare att leva upp till kundernas förväntningar
kontaktcenter Kontaktcenterleverantören Puzzels årliga kartläggning visar att många CX-ledare kämpar med komplexa teknikplattformar samtidigt som man måste kunna leva upp till kundernas allt högre krav på service.

Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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– En sak är tydligare än någonsin, hur strategisk rollen för CX- och kontaktcenterledare har blivit. Det arbete de gör formar kundernas förtroende, den operativa prestationen och organisationers förmåga att anpassa sig, säger Puzzels vd Frederic Laziou.
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
