De flesta kontaktcenter erbjuder självservicelösningar av olika slag, inte minst i form av chattbotar, ivr-system och kunskapsdatabaser, men enligt en ny rapport från analysföretaget Gartner är det endast ett fåtal kundärenden som löses helt med hjälp av självservice.
Självservice löser endast ett av sju kundärenden fullt ut
kontaktcenter Tre av fyra kunder använder sig av självservicelösningar men få klarar sig helt utan mänsklig inblandning enligt analysföretaget Gartner.

Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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Enligt Gartner är det endast 14 procent av alla kundärenden som kan hanteras enbart med hjälp av självservicelösningar. Knappt 6000 kunder har deltagit i undersökningen, vilket CX Today rapporterar om.
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
