Microsofts kontaktcenter integreras med Teams Phone

kontaktcenter Minskade kostnader för användarna blir följden när Dynamics 365 Contact Center byggs ihop med Microsofts egen telefoni-plattform.

Microsofts kontaktcenter integreras med Teams Phone

Microsoft är en ganska ny spelare på kontaktcenterområdet, men de senaste åren har man försett flera av sina mjukvaruplattformar med kontaktcenterfunktionalitet, samtidigt som många renodlade kontaktcenterleverantörer erbjuder integration med Microsoft Teams.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Nu tar Microsoft nästa steg i utvecklingen av sin kontaktcenterplattform genom att smälta samman kommunikationstjänsten Teams Phone med Dynamics 365 Contact Center. Det innebär att UCaaS-funktionaliteten kan hanteras fullt ut i ett och samma system.

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