Telia lyfter fem heta trender för 2022 i ett inlägg på sin Telia Ace-blogg. Man konstaterar att det aldrig har varit viktigare än i dag att ständigt utveckla kundupplevelsen och att samtidigt effektivisera kontaktcentret.
Telia: Här är fem heta trender för kontaktcentret
kontaktcenter Molnbaserade plattformar och smarta stödsystem som hjälper agenterna i kontaktcentret. Det är några av de trender som Telia lyfter fram för 2022.

Någonting är fel
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Självbetjäning har blivit standard
Utvecklingen av olika självbetjäningstjänster har gått snabbt framåt, men i framtiden kommer kunderna att kunna hantera allt mer komplexa ärenden på egen hand, inte bara enkla uppgifter som att boka en tid eller beställa ett dokument. Genom att jobba datadrivet när man tar fram nya självbetjäningstjänster kan man identifera de potentiella tjänster som skulle kunna skapa störst värde för kunderna.
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
