AI och Contact Center förenas i lynes nylansering: ”Gör vardagen enklare”

kontaktcenter Lynes har lanserat en ny generation av sin kundtjänstplattform, där artificiell intelligens och contact center-funktioner förenas i ett och samma system.

AI och Contact Center förenas i lynes nylansering: ”Gör vardagen enklare”
Burhan Kesapli / Foto: Pressbild & Adobe Stock

Den uppdaterade lösningen ska göra det möjligt för företag att hantera telefoni, chatt och e-post i en gemensam plattform. Samtidigt som AI-agenter kan ta emot samtal, svara på meddelanden och lösa enklare ärenden dygnet runt.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Enligt lynes markerar detta ett paradigmskifte för hur kundservice organiseras, där mänskliga och digitala medarbetare samarbetar sömlöst i samma gränssnitt.

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