Den uppdaterade lösningen ska göra det möjligt för företag att hantera telefoni, chatt och e-post i en gemensam plattform. Samtidigt som AI-agenter kan ta emot samtal, svara på meddelanden och lösa enklare ärenden dygnet runt.
AI och Contact Center förenas i lynes nylansering: ”Gör vardagen enklare”
kontaktcenter Lynes har lanserat en ny generation av sin kundtjänstplattform, där artificiell intelligens och contact center-funktioner förenas i ett och samma system.

Burhan Kesapli / Foto: Pressbild & Adobe Stock
Någonting är fel
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Enligt lynes markerar detta ett paradigmskifte för hur kundservice organiseras, där mänskliga och digitala medarbetare samarbetar sömlöst i samma gränssnitt.
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
