En undersökning på den nordamerikanska marknaden visar att chatt för första gången är mer populärt än e-post som ingångskanal bland konsumenter som kontaktar ett företag.
Nu är chatt viktigare än e-post i kundtjänsten
kontaktcenter Konsumenter i USA föredrar chatt framför e-post i kommunikationen med företagets kundtjänst.

Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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I undersökningen, som genomfördes av företaget Gladly, tillfrågades 1500 konsumenter om hur de helst kontaktar kundtjänsten. Chatt växte från 14 till 19 procent jämfört med föregående år medan e-post minskade från 17 till 15 procent.
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
