Deras ai-coach kvalitetssäkrar kundmötet

kontaktcenter Indicate mes nya ai-tjänst coachar medarbetare till bättre kundmöten. Men den var tvungen att få extra träning för att inte vara för snäll i sin feedback.
– Den satte nästan alltid högsta betyg på medarbetarna i början, säger Lina Bjelkmar.

Deras ai-coach kvalitetssäkrar kundmötet
Foto: Anna Roström

Alla pratar om ChatGPT, men en del gör mer än att bara prata. Lina Bjelkmar, vd på Indicate me som har en tjänst som hjälper medarbetare i kundtjänsten att utvecklas, samlade direkt flera av sina bästa utvecklare när den senaste versionen av Open AI:s tjänst släpptes.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

– Vi satte oss ned och började spåna. Det var mycket vilda idéer, men en AI-coach som ger feedback till medarbetarna kom upp ganska snabbt som idé, berättar Lina Bjelkmar.

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