Energibolagets kunder blev nöjdare – chattboten gav nya kundinsikter

kontaktcenter 2022 ökade Mälarenergi nöjdheten bland privatkunder – trots energikrisen. Bolagets totala kundnöjdhet blev betydligt högre än branschsnittets tack vare ett internt samarbete som inleddes för att höja bolagets förståelse för kundernas behov.

Energibolagets kunder blev nöjdare – chattboten gav nya kundinsikter

Organisationer är olika rustade för oförutsägbara händelser trots att kris har kommit att bli ett slags normaltillstånd. Den slutsatsen kan man dra av SKI:s undersökning om energibranschen från 2022, som visade att kundnöjdheten generellt minskade under energikrisen. Att döma av resultatet lyckades många aktörer inte tillgodose kunders växande oro och kundengagemang. Resultatet tydde dock på motsatsen vad gäller Mälarenergi som fick ett genomsnittligt kundnöjdhetsindex på 71,4 av 100.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

– Vi är såklart jättestolta över resultatet, säger Helene Malmgren.

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

Senaste artiklarna

Hämtar fler artiklar
Till startsidan
Techtidningen

Techtidningen Premium

Nyhetstjänsten för dig som jobbar med professionell kommunikation. Få nischade nyhetsbrev för ditt intresseområde och utbildnings-tv.