När Telekom idag frågade läsarna om ni vill använda er av videomöte i kontakten med kundservice svarade de flesta nej (knappt 70 procent). Detta trots att tekniken finns på plats och att många företag som gått i bräschen talar sig varma för de möjligheter som öppnar sig. När vi tidigare talat med till exempel Clas Ohlson och If ser de stor potential i videomöten och skärmdelning i kundmötet.
Enkät: De flesta väljer bort videomöten i kundservice
kontaktcenter Tekniken finns på plats och många är införstådda med möjligheterna, men ändå verkar det gå trögt för videomöten i kundservice. Vi frågade leverantören Enghouse vad det kan bero på.

Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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Frågan är om vi bara är ovana vid tekniken eller om det verkligen är så att vi helst inte vill ställas öga mot öga med kundservice när vi behöver hjälp med kluriga frågeställningar. Efter två år av frekventa videomöten under coronapandemin borde vi väl vara redo för kundmöten med hjälp av video?
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