Det är många olika faktorer som tillsammans avgör hur lönsam din verksamhet är, men kundupplevelsen (cx) är idag en av de viktigaste. Den snabba teknikutvecklingen har gett oss helt nya möjligheter att förbättra kundupplevelsen, men det finns också en hel del smarta knep att ta till.
Experten: 10 viktigaste cx-trenderna 2024
kontaktcenter Vad är viktigt att fokusera på när det gäller kundupplevelsen under 2024? Cx-expertens tio bästa tips ger en hel del ledtrådar.

Någonting är fel
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Cx-experten Bernard Marr tipsar om tio spännande trender inför nästa år i en krönika som publicerats i tidningen Forbes:
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
