Kontaktcenterleverantören Genesys samarbetar redan sedan tidigare med mjukvarujättarna Salesforce och Servicenow, vilket bland annat resulterat i att man tagit fram integrerade lösningar där Genesys CCaaS-tjänst kombineras med crm-funktionalitet.
Genesys landar jätteinvestering från två techjättar
kontaktcenter Salesforce och Servicenow investerar tillsammans 1,5 miljarder dollar i kontaktcenterleverantören Genesys.

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Nu tar man samarbetet ett steg vidare genom att Salesforce och Servicenow tillsammans investerar 1,5 miljarder dollar i Genesys, vilket CX Today rapporterar om.
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
